Messaging Engineer

+Permanent opportunity

+Hybrid working on site in Stevenage

+SC cleared role - must be eligible for clearance

+Sole British nationals only due to nature of project

+£50 - £55 k

Responsibilities

Exchange

• Managing Exchange servers, including mailbox databases, connectors, and transport rules.
• Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
• Monitoring and optimising Exchange server performance and security.

Skype

• Supporting Skype for Business services, including setup, configuration, and troubleshooting.
• Managing user accounts, presence, and conferencing features.
• Integrating Skype with Exchange and other collaboration tools.

Blackberry

• Providing Blackberry Enterprise Server (BES) administration and support.
• Configuring and troubleshooting Blackberry devices and services.
• Ensuring Blackberry services integrate effectively with messaging platforms.

Incident and Problem Management:

• Responding to and resolving escalated incidents related to messaging and collaboration tools.
• Performing root cause analysis for recurring issues and implementing preventive measures.
• Collaborating with other IT teams and vendors to resolve complex technical problems

Security and Compliance

• Implementing and enforcing security policies and controls for messaging platforms.
• Participating in security audits and ensuring compliance with regulatory requirements.
• Monitoring for and responding to security incidents related to messaging systems
• the completeness of customer Windows related work requests and quick turn-around responses of asking for more complete and detailed requirements.
• Patching and upgrades of Exchange and Skype systems
• Capacity Management Reporting
• Attending Bi-Weekly Engineering meetings providing progress updates on tasks in progress.
• Ensure server builds adhere to customer standards for all areas of work undertaken.
• Attend account sites when required to ensure deliverables are completed within timescales.
• Raise immediately any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments.
• Assist in testing activities.
• Raise change requests

Required skils - Technical

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
• Familiarity with Blackberry Enterprise Server (BES) administration (desired).
• Strong understanding of email protocols, such as SMTP, IMAP, and POP.
• Experience with email archiving solutions and compliance requirements.
• Knowledge of Active Directory integration with messaging systems.
• Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

If you'd like to discuss this Messaging Engineer role in more detail, please send your updated CV to chloe.manerowski@cbsbutler.com and I will get in touch.